Most of your ‘frequently asked questions’ can be found on our website, click FAQ’s to find out more. If you need to discuss anything further, our team can be contacted by email or phone. Our contact details will be displayed at the foot of the page.
So, you have now familiarised yourself with the delivery policy, read through the FAQ’s and your satisfied. You have selected your paving from Pavevolution Ltd. Great!!!
At Pavevolution, we do not operate our own vehicles, instead we partner with carefully selected third party couriers to work alongside with. Our couriers are professional in approach, with many years experience of delivering heavy goods materials. The couriers operate a UK nationwide delivery so we able to reach most postcodes throughout the UK mainland. Delivery to the channel Islands, Ireland, Isle of Man and Scottish Isles are subject to postal address, will take longer. You can download or view our quick guide below.
Our delivery lead time is 3-5 working days, Monday to Friday. Deliveries are between 9:00am and 5:00pm, unfortunately we are unable to offer a specific delivery time. We offer a FREE UK nationwide delivery service to the majority of UK postcodes. We cover delivery zones 1 to 8, you can visit our delivery page to find out which postcodes we cover, click here. This will also be displayed during the checkout, when entering your postcode. In some cases the delivery lead time will take longer, please contact us for a more accurate lead time.
Your delivery won’t be confirmed until we have booked-in your delivery date. The type of delivery service we use requires our couriers to make contact with you to confirm your delivery date, typically 24-48hrs prior to delivery. Please ensure you leave a contactable telephone number when placing your order online.
If you do need to amend the delivery date, you are permitted to change the delivery date only, anything else please contact the sales team at firstname.lastname@example.org or by telephone on 0208 004 7299.
The typical weight of our own natural stone crates for an 18.sqm crate(s) is roughly 1000kg or slightly more. You can find below our estimated delivery lead time based on order quantity.
THINGS TO NOTE: we will not delivery until a delivery date has been confirmed with our courier.
This is a one-man kerbside delivery service, using a tail-lift and manual or electric pump truck. All crates will arrive on a pallet. This is very important, the driver will offload your pallet(s) to the kerbside or nearest hard standing point within proximity to your home, which could be your driveway. Using the vehicle tail-lift the crate will then be lowered onto the pump truck. The driver will then offload the pallets(s) as discussed above.
Due to the weight of the crates, the driver may require assistance to manoeuvre the pallet(s). It is therefore advisable the person whom is receiving the goods can help if required.
See the video link to see how your delivery will be carried out https://www.youtube.com/watch?v=Fhunek9nU-A.
A specialist vehicle which we refer to is crane or hiab vehicle. We do not provide this type of delivery service but can be scheduled. Please contact the sales team at email@example.com to discuss this option further and additional costs.
THINGS TO NOTE: The patio kits or crates will arrive on a pallet.
We operate three different types of delivery services, listed below, which we will expand further.
Our standard economy delivery is available to all customers, unless you have selected an alternate delivery option. Delivery lead time will take between 3-5 days. Through our economy service the majority of UK postcodes we cover are Free delivery within delivery zones 1-3. Zones 4-8 charges will apply.
THINGS TO NOTE: Please note the driver cannot deliver onto gravel or any sloping surface.
All our next day orders must be received into us by 11am, for a next day service. All orders are subject to availability. We will send an email upon confirmation of your next day delivery. If you book after 11am but still select next day option, then delivery will take pace within 48hrs or an alternate date will be scheduled. Zones 7-8 will not be available for a next day service.
THINGS TO NOTE: Our next day service is not available on Saturday’s or Bank Holiday. If you place an order on a Sunday, your delivery will take place on the following Tuesday. Delivery times can sometimes be outside the normal delivery hours 9am – 5pm.
Subject to availability please contact the sales team to discuss. This type of delivery service we offer is not Free, charges will apply. Delivery zones 7-8 will not be available for a Saturday service.
THINGS TO NOTE: Delivery times can sometimes be outside the normal delivery hours 9am – 5pm.
While every attempt will be made to deliver your goods on the date confirmed, we however cannot be held responsible for any failed delivery attempt. Please refer to our Terms and conditions.
In the event that you need to return a full crate as you have over ordered a collection charge will be applied. This is not a free service and a collection charge will be applied and deducted from the final refund total, if it meets the Terms and conditions as set out.
THINGS TO NOTE: re-delivery charges will be applied for any failed delivery attempt, unless there are exceptional circumstances.
It is important to note that your local courier will be carrying out your delivery. They will arrive in a 7.5 ton truck or bigger depending on your order size quantity. It is therefore necessary for us to understand if there any obstacles or restricted access before placing any order. If your delivery location is only accessible by foot, we are unable to deliver there. Please refer to our useful Delivery Guide for more information.
If you find there may be an issue with your delivery address, please contact the sales team at firstname.lastname@example.org. Our team of advisers can discuss alternative delivery solutions using a more specialist vehicle, and the cost implications associated.
THINGS TO NOTE: It is your responsibility to remove any obstacles from the delivery area.
While we pride ourselves on getting your delivery to you in perfect condition, however, when receiving your order, we request that you carefully check your goods for any damages.
A signature is required on all deliveries, alternatively if your absent, a nominated person can also accept and sign for your delivery on your behalf. Therefore, if you do notice any damages please sign as “damaged goods”. Alternatively, if you’re not able to check the crate for damages on delivery please sign the goods as “unchecked goods”. Please refer to our Terms and conditions.
THINGS TO NOTE: If your not able to check please sign the delivery note “damaged goods” or “unchecked goods”.
If you have any special delivery requirements, or you received your order damaged please let us know by contacting the sales team on 0208 004 7299. For any items that are damaged we may request you to follow up your initial call in writing, which you can send to email@example.com. For any damaged items please include a photo and the crate number which it came from.
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