Delivery & Returns
Pavevolution is a company that likes to be transparent when it comes delivery. Due to the sheer weight of natural stone contained within each patio paving kit, it is really useful for us to gather as much information as possible about the location of your property so we can pass this onto our delivery team.
Knowing this information before the delivery takes place will avoid any re-delivery surcharges as a result of failed delivery attempts.
We offer a ‘STANDARD ECONOMY DELIVERY‘ on all orders. Depending on the size of your order, deliveries will be carried out usually with a 7 tonne lorry with an electric tail lift and manual pump truck to the kerb-side of the road. It is vitally necessary that the area which the crate/pallet is delivered is solid and flat. This is a UK Nationwide method, used to offload pallets, and the driver is contracted to deliver to the kerb-side or nearest area of flat hard-standing only. This type of delivery service cannot be offloaded onto gravel, grass, or any sloping surface. WE DO NOT OFFER HIAB OR CRANE DELIVERY but we are happy to work with you if you require this delivery (additional charges will be applicable). For this specialist delivery service please call our support services team to discuss or email direct to email@example.com.
If larger orders are required then suitable access for vehicles up to 20ft long need to be accessible for delivery to the site or nearest point.
Our patio kits estimated crates weights are displayed below.
- Our 18.5m2 full patio kits can weigh from 900kg up to 1100kg in weight.
- Our 9.25m2 half patio kits can weigh from 450kg up to 550kg in weight.
- Our 8m2 block paving patio kits can weigh up to 1000kg up to 1100kg in weight.
3 - 5 Day Delivery Lead Time
SCHEDULED DELIVERY & TRACKING
Kerbside Delivery Offload
0333 014 2034
Delivery Zone Table
Use this table to calculate the cost of delivery to your postcode, per kit/crate ordered.
|Central London||E, EC, N, NW, SE, SW, W, WC||Free||+£24.00||+£36.00|
|Zone 1||AL, BA, BH, BN, BR, BS, CM, CO, CR, CT, DA, EN, GU, HA, HP, IG, IP, KT, LU, ME, MK, OX, PO1-22, RG, RH, RM, SG, SL, SM, SO, SP, SS, TN, TW, UB, WD||Free||+£24.00||+£36.00|
|Zone 2||B, BB, BD, BL, CB, CF,CH, CV, CW, DE, DH, DN, DY, FY, GL, HD, HG, HR, HU, HX, L, LE, LN, LS, M, NG, NN, OL, PE, PR, S, SK, SN, ST, TF, WA, WF, WN, WR, WS, WV, YO||Free||+£24.00||+£36.00|
|Zone 3||BH, DL, EX, LA, NE, NP, NR, SR, TA, TS||Free||+£24.00||+£36.00|
|Zone 4||CA, CT, DT, LD, LL, PA1-19, PL, SY, TQ||+£12.00||+£24.00||+£36.00|
|Zone 5||DG, G, KA1-26, KA29-30, KY, ML, SA, TD||+£36.00||+£24.00||+£36.00|
|Zone 6||FK, TR||+£60.00||+£24.00||+£36.00|
|Zone 7||AB, BT*, DD, EH||+£99.60||+£36.00|
|Zone 8||GY, HS, IM, IV, IV40-51, JE, KA27-28, KW, PA20+, PH, PO30-41*, ZE||+£144.00|
PLEASE NOTE – Delivery Zones 7 and 8 may require longer thank our normal 3-5 day delivery lead time than advised.
- NEXT DAY service is not applicable to Zone 7 and 8
Please contact the support team on 0208 004 7299 or for a quicker response please email the support team directly at firstname.lastname@example.org.
Optional Additional Charges:
- NEXT DAY delivery additional cost – £20 (excl. vat) per crate in addition to the standard delivery zone charge.
- SATURDAY delivery additional cost – £30 (excl. vat) per crate in addition to the standard delivery zone charge.
These ‘optional’ delivery methods will be displayed at the checkout see the samples section below to see an example.
Samples are available to order online. Samples are posted via Royal Mail which is a 2-3 day delivery service. We do offer a NEXTDAY service which is available at an additional cost. This option will be displayed at the checkout stage to select. In order to qualify for our nextday service you will need to order by 11AM in order for your sample(s) to arrive the next working day.
*PLEASE NOTE – Delivery Zones 7 & 8 will be chargeable, this option will be displayed at the checkout when you enter your postcode.
Before you order
When placing any order direct with us we recommend when ordering that you add 10% for cuts, waste and the potential for small breakages when planning your project. We unfortunately do not split our kits so we will advise you to order to the nearest full crate.
What happens next?
Once you have purchased your goods (eg. full crates), a sales representative will contact you to discuss delivery options available to you. Please leave a day time telephone number and alternative contact number if possible. If you have any special delivery requirements or delivery constraints, our support team will work with you to try our best accommodating your needs. Please be advised this longer than our standard delivery lead times as advertised.
All our deliveries are listed using our “standard economy delivery” which normally takes place within 3-5 days once full payment has been received, a confirmation notice will be sent to acknowledge this.
Order quantities and lead time;
1-4 crates lead time is 2-3 days
5-11 crates 5 days
Bulk orders please contact the sales team
For a more accurate lead time of delivery please contact our sales team who will be on hand to advise you further.
The next stage, a courier will call to arrange a suitable date and time before any attempt of delivery is made.
Delivery Requirements from us
As a rule of thumb Pavevolutions’ couriers will only deliver to your kerbside or nearest flat hardstanding area. We advise all customers to ensure the intended delivery surface be solid, flat and clear of any debris.
Pavevolution Ltd cannot accept any liability or responsibility for damage to your property. Our drivers will only deliver to the kerbside but it will be solely at the customer’s request to give permission to the driver to place on your driveaway or other area.
Our standard economy deliveries will normally be done by one driver however, it’s advised that someone be present when your order is being delivered, in case the driver encounters any difficulties, the driver may also require further assistance if necessary.
Should Vehicle Access be a problem we will work with you to resolve this. The best solution would be to deliver to an alternate address or arrange with a local builders merchants to have them receive the item. They may charge for this service so it’s advisable to speak with them first before booking the delivery of your product. This is not included in the cost of delivery for which you purchase through www.pavevolution.co.uk. We can speak with them on your behalf and arrange this for you but there will be an additional cost for this (£10 admin fee)
Pavevolution Ltd endeavour to deliver to all UK mainland addresses, please refer to our list of postcodes. Should you order be to any of the following; Northern Ireland, Scottish Islands, Isle of Wight, Isle of Man, Isle of Scilly, Jersey and Guernsey addresses additional charges will be applied. Please be advised that the delivery lead time may be extended by up to 7-10 working days to accommodate this or we will contact you to inform you that this delivery is not permitted.
Standard delivery applies to all goods in stock unless our sales team have been informed of specific delivery arrangements. Deliveries will normally occur between 8am – 5pm, Monday to Friday (should a bank holiday fall we will arrange the next working day). Our dedicated sales team will contact you to discuss the delivery options available to you. Please see below our delivery options.
• Standard Delivery; (3-5 days , Mon-Fri only excluding bank holidays. Please also note Christmas Holiday period delivery times will be extended)
Although Pavevolution offer a standard delivery option we do understand that some customers would want a premium delivery service. Pavevolution Ltd is committed to meeting those requirements and are able to offer alternative delivery options. THIS WILL BE AT AN ADDITIONAL COST but the following methods of delivery are available;
• Next Day Delivery; (orders placed before 11am)
• Saturday Delivery;
• If any items are out of stock we will contact you to provide you with an estimated time of delivery or to provide a full refund.
• We do not delivery on a Bank Holiday, you order will be delivered the next working day
• A signature will be required on receipt of delivery, if no one is present to sign for the goods, they will be returned to the local depot at the normal delivery rate, which is payable by you.
• Re-deliveries charges will apply when arranging a new date of delivery.)
• If you place your order by 11am Monday to Friday, you will receive your goods the next day.
• Your orders will be sent out via the most suitable carrier.
• A signature will be required on receipt.
All our carriers work is in accordance with the RHA conditions of carriage 2009.
Methods of delivery
• Tail Lift and pump truck distribution
Lost or Damaged Goods
Pavevolution Ltd aims to deliver your items in a perfect condition, however, PLEASE REPORT ANY BREAKAGES OR DAMAGES AS SOON AS POSSIBLE.
It’s important that you carefully check your order if you notice any problems or anything suspicious please sign for your goods as “goods damaged” or “Unchecked goods“ . Without this we cannot investigate or replace these items.
If the delivery note is not signed as marked above then we cannot replace your products.
If the goods are lost or damaged in transit please contact us straight away on 0208 004 7299 or alternatively email email@example.com (please reference this with your invoice/order number) so we can investigate this further for you.
At Pavevolution Ltd we work with our carefully selected courier partners to ensure delivery of your goods. Pavevolution cannot be held responsible for any damages to your property or possessions should you permit access or to the driver to enter your driveway or property. Therefore All our couriers are permitted only to deliver to the kerbisde only.
For more information, please click the Terms and Conditions below.