DELIVERY POLICY

You’ve ordered your paving, and you’ve planned where it’s going to be laid. The next part is up to us: we’ll deliver your paving slabs within 3-5 working days of receiving your order, straight to your door.

What happens next?

Once you have purchased your goods (full crates), a sales representative will contact you to discuss delivery options available to you. Please leave a day time telephone number and alternative contact number if possible. If you have any special delivery requirements or delivery constraints, our sales team will work with you to try best accommodating your needs. Please be advised this longer than our standard delivery lead times as advertised.

All our deliveries are listed using our “standard delivery” which normally takes place within 3-5 days once full payment has been received, a confirmation notice will be sent to acknowledge this.

Order quantities and lead time;

1-5 crates lead time is 2-3 days
6-11 crates 5 days
Bulk orders please contact the sales team

For a more accurate lead time of delivery please contact our sales team who will be on hand to advise you further.

The next stage, a courier will call to arrange a suitable date and time before any attempt of delivery is made.

Delivery Requirements from us

As a rule of thumb Pavevolution couriers will only deliver to your kerbside or nearest flat hardstaing area. We advise all customers to ensure the intended delivery surface be solid, flat and clear of any debris.

Pavevolution Ltd cannot accept any liability or responsibility for damage to your property. Our drivers will only deliver to the kerbside but it will be solely at the customer’s request to give permission to the driver to place on your driveaway or other area.

Our standard deliveries will normally be done by one driver however, it’s advised that someone be present when your order is being delivered, in case the driver encounters any difficulties, the driver may also require further assistance if necessary.

Should Vehicle access be a problem we will work with you to resolve this. The best solution would be to deliver to an alternate address or arrange with a local builders merchants to have them receive the item. They may charge for this service so it’s advisable to speak with them first before booking the delivery of your product. This is not included in the cost of delivery for which you purchase through www.pavevolution.co.uk. We can speak with them on your behalf and arrange this for you but there will be an additional cost for this (£10 admin fee)

Delivery addresses

Pavevolution Ltd endeavours to deliver to all UK mainland addresses, please refer to our list of postcodes. Should you order be to any of the following; Northern Ireland, Scottish Islands, Isle of Wight, Isle of Man, Isle of Scilly, Jersey and Guernsey addresses additional charges will be applied. Please be advised that the delivery lead time may be extended by up to 7-10 working days to accommodate this or we will contact you to inform you that this delivery is not permittable.

Delivery Options

Standard delivery applies to all goods in stock unless our sales team have been informed of specific delivery arrangements. Deliveries will normally occur between 8am – 5pm, Monday to Friday (should a bank holiday fall we will arrange the next working day). Our dedicated sales team will contact you to discuss the delivery options available to you. Please see below our delivery options.

• Standard Delivery; (3-5 days , Mon-Fri only excluding bank holidays)

Although Pavevolution offer a standard delivery option we do understand that some customers would want a premium delivery service. Pavevolution Ltd is committed to meeting those requirements and are able to offer alternative delivery options. THIS WILL BE AT AN ADDITIONAL COST but the following methods of delivery are available;

• Next Day Delivery; (orders placed before 11am)
• Saturday Delivery; and
• Timed delivery; (AM or PM deliveries, Mon-Fri excluding Saturday)

Please Read;

• If any items are out of stock we will contact you to provide you with an estimated time of delivery or to provide a full refund.
• We do not delivery on a Bank Holiday, you order will be delivered the next working day
• A signature will be required on receipt of delivery, if no one is present to sign for the goods, they will be returned to the local depot at the normal delivery rate, which is payable by you.
• Re-deliveries charges will apply when arranging a new date of delivery.)
• If you place your order by 12pm Monday to Friday, you will receive your goods the next day.
• Your orders will be sent out via the most suitable carrier.
• A signature will be required on receipt.
All our carriers work is in accordance with the RHA conditions of carriage 2009.
Methods of delivery
• Tail Lift and pump truck distribution

Lost or Damaged Goods

Pavevolution Ltd aims to deliver your items in a perfect condition, however, PLEASE REPORT ANY BREAKAGES OR DAMAGES AS SOON AS POSSIBLE

It’s important that you carefully check your order if you notice any problems or anything suspicious please sign for your goods as “goods damaged” or “Unchecked goods . Without this we cannot investigate or replace these items. 

If the delivery note is not signed as marked above then we cannot replace your products.

If the goods are lost or damaged in transit please contact us straight away on 0333 014 2034 or alternatively email support@pavevolution.co.uk (please reference this with your invoice/order number) so we can investigate this further for you.

We recommend when ordering that you add 10% for cuts, waste and the potential for small breakages. If you find that over 10% of your order has arrived damaged, please contact us as soon as possible and we’ll rectify it for you. Be sure to take a photo and make a note of the problem so that we can get an accurate idea of what has happened. For more see our Terms and Conditions page.

RETURNS POLICY

SOMETHING WENT WRONG WITH YOUR ORDER OR YOU CHANGED YOUR MIND

If you have taken delivery of your items, it is important to state the it is the BUYERS responsibility to arrange the re-delivery of such items with us. We will only accept our goods on the conditions as set out below, we will then arrange for the collection of your goods and will deduct a collection fee for this.
• The product must be unused, as new, in saleable condition and returned in the original product packaging.
• Only full packs can be returned.
• We are however, unable to return a refund for the original shipping as this is a separate service, shipping costs are non-refundable.

We will only accept the goods on the conditions that we will not accept the cost of return, re-packaging or of returned items. If the original packaging has been opened it is the BUYERS responsibility to complete a re-packing exercise, at their cost. We will not accept any costs for the re-packing or packaging of goods, in any circumstances.

CONDITIONS WHERE WE WILL NOT ACCEPT A RETURN

Unfortunately we cannot accept items that have been used or items of a bespoke nature which you have ordered. While we offer a extensive range of items should you order something that is not listed or requires more time to prepare we will not accept any returns.

CONDITIONS WHERE WE WILL OFFER A FULL REFUND

If you have placed an order with us and we are unable to fulfil that order and you have paid in full, we will seek to offer an alternative product or solution. If you still decide that you wish to not go ahead with this order a FULL refund will be offered including shipping costs where applicable.

REFUNDS

Once we received your returned item. We will immediately notify you on the status of your refund after inspecting the item. We are however, unable to return a refund for the shipping as this is a separate service, shipping costs are non-refundable.

If your return is approved, we will initiate a refund to your credit card (or original method of payment) this may take up to 5-7 days working days to process but in any event within 30 days of your returned order. (Please note that processing times may vary as refund times are dictated by the card issuers and are outside our control. You may wish to speak to your card issuer or bank for more accurate time)

Ordering Advice

It is important when ordering your paving stone you should always include at least 10% for cuts, wastage and breakages. Due to the nature of the product 10% in breakages is an acceptable amount. If this is the case we recommend you use these for the cuts, you will usually have to make when laying a patio.

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